Join the ACSA National Summit

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Aged & Community Services Australia (ACSA) invites you to Cairns 12 -14 September, for the 2017 National Summit.

The theme for the 2017 Summit is ‘Power of Change’ and the program is designed to redefine the experience of ageing in our communities and questioning everything about delivery of services, community integration and what else is possible. The sector has matured and is ready to work on a new image and pathway for aged care.


ACSA is the strong, proactive voice for not-for-profit aged services providers.  We know how important our members are to the community and the people they serve, and we are passionate about the quality and value of the services they provide, irrespective of their size, service mix or location.

ACSA collaborates with its membership to ensure powerful advocacy for a fair, responsive and caring society that values and supports older Australians.


The ACSA National Summit Organising Committtee have been working diligently towards producing a thought provoking and exciting program for 2017! 

8.30 am – 7.30 pm



Pre-Summit Site Visits

1.00 pm – 3.00 pm

Blue Care Hollingsworth Elder Village

Pres Care – Fulton Place Day & Overnight Respite Service


Pre-Summit Workshops

1.00 pm - 3.15 pm


Workshop 1

The 4 M’s –Messaging, Marketing, Mindset and Media Workshop

James Lush, Lush Digital Media


Workshop 2

The future of small providers – a cooperative approach

Phillip Schmaal, Chairman of Directors and Interim Executive Chairman Barossa Co-op


Workshop 3

Addressing Disruption and Positioning for Change - Things to Start Doing and Stop Doing Today. Solomon Miller, Libby Pallot

Victor Harcourt, Russell Kennedy



3.30 pm – 3.40 pm

Welcome to Country

Gudjugudju , Yidinji people 

3.40 pm –3.50 pm

National Summit Opening and Welcome to Delegates

MC Dr John Tickell

3.50 pm - 4.05 pm

National Industry Update

Paul Sadler, ACSA National President  Pat Sparrow CEO, ACSA

4.05 pm – 4.25 pm

The Hon Ken Wyatt MP Minister for Aged Care, Minister for Indigenous Health (video presentation)

4.25 pm – 4.55 pm

Aged Care Reform Drivers

Catherine Rule, Acting Deputy Secretary, Ageing and Aged Care Group, Department of Health

4.55 pm – 5.15 pm

Shadow Minister The Hon Julie Collins MP Shadow Minister for Ageing and Mental Health (video presentation)

5.15 pm – 5.25 pm

Welcome Reception Sponsor Presentation  Foxtel  

5.25 pm – 6.10 pm

The Economics of Aged Care and Lifecycle Value Through the Customer Journey

Gareth Aird, Senior Economist &  Sachin Kumar, National Director Healthcare, Commonwealth Bank

6.10 pm – 7.15 pm

Welcome Reception 

Drinks in Exhibition Hall, Proudly sponsored by Foxtel


Networking Functions

7.30 pm – 10:00 pm 

Regional, Rural and Remote Networking Dinner

Shangri-La Hotel

Guest speaker: 

Elizabeth O’Connor, ARRCS

Policy Networking Dinner  

Hilton Hotel

Host: Darren Mathewson, 

Executive Director Strategy & Policy


7.30 am – 8.15 am


Wake up and walk – choose to thrive – Meet Nick Heywood Smith from W&L at 7.30am to join the wake and walk group.  A casual 30-45 minute stroll along the Esplanade Precinct.  You will be back in plenty of time to get ready for the day’s events.  

8.00 am - 5.00 pm



Breakfast Sessions

7.30 am – 8.30 am

Building for Gen X 

 Heath Shonhan, Bentleys Chartered Accountants

High Risk Clinical Issues – 

How to minimise your compliance risk and other legal risks 

Julie McStay, Hynes Legal  

8.50 am - 9.00 am

Welcome Day 2

Dr John Tickell 

9.10 am – 9.20 am


2017 ACSA Summit Major Sponsor Welcome – HESTA 



9.20 am – 10.20 am


The Mindset for Change

Wade Jackson 


This presentation is for people who want to be proactive not reactive, who want to meet change with confidence and who value being a positive and constructive influence on the people around them. Learn tools and strategies on how to deal with change, be emotionally resilient and mentally strong and how that translates into affirmative action. 

10.20 am – 11.00 am


Trade Exhibition Hall


Concurrent Session One


11:00 am – 11:45 am

11:45 am – 12:30 pm


Transcending Architecture - Future Technologies for NOW

Tim Bentley, ThomsonAdsett

Creating Community through Innovative Design with our Customer in Mind

Kim Teudt, BlueCare  & Erica Lambert, Paynter Dixon


Ageing Well in Your own Neighbourhood – 

Waverton Hub Model

Helen L’Orange, Waverton Hub Board

The AGEncy Project

Guy Luscombe, GLAD -  Guy Luscombe Architectural Design


Virtual Care – what’s possible?

Jennene Buckley, Feros Care

SAGE study tours - the Japan Experience.

Allan Waters,  Innovation & Technologies, Anglicare



Corporate Communications: Risks and Opportunities

Rhod Ellis Jones, Ellis Jones

Anne Howard,  Public Relations Institute of Australia

David Panter, ECH



Sponsored by BlueCare


11:00 am – 11:30 am

11:30 am – 12:00 pm

12:00 pm – 12:30 pm 

Indigenous Dementia Support in Remote Settings.

Jon Benham

Dementia Support Australia (DSA) ARRCS

Indigenous Aged & Community Care Remote East Arnham Land NT

Stacey Eley & 

Sharon Wunungmurra,

East Arnhem Regional Council

Social Policy impacts on 

Indigenous Elder

Tamra Bridges & Fred Wallace,  BlueCare Indigenous Services

12.30 pm – 1.30 pm


Trade Exhibition Hall

1.30 pm – 2.15 pm

Elder Abuse: Changing the Powerplay

Paul Sadler, Chief Executive Officer, Presbyterian Aged Care NSW & ACT

Brian Herd, Partner, CRH Law 

Matt Corrigan,  Principal Legal Officer, Australian Law Reform Commission


Elder abuse is about the misuse of power in a trusted relationship. Following the recommendations from the Australian Law Reform Commission, this session will explore the respective roles of the law and regulation, aged care providers and the broader community in changing the powerplay to empower older people and protect them when necessary.

2.15 pm – 3.00 pm


The Power of Positive Relationships

Viv Daniels 

3.00 pm – 3.30 pm


Trade Exhibition Hall

3.30 pm – 4.50 pm

Home Care

Michele Smith - Community Care Manager; Brisbane North PHN

David Panter - Chief Executive, ECH 

Monica Ryan – Group General Manager Stellar Asia Pacific

Ian Merryfull - HealthDirect

4.50 pm – 5.00 pm

Close Day 2

6.30 pm – 11.00 pm

ACSA National Summit 2017 Gala Dinner

Diamonds and Pearls 30th Anniversary, Eastern Events Lawns, Cains Esplanade


8.00 am - 5.00 pm


9.00 am

Welcome Day 3 

Dr John Tickell 

9.00 am – 9.45 am


What Does Dying At ‘Home’ Really Mean?

Molly Carlile AM, FAICD, FACN

9.45 am-  10.30 am


Financing Panel - ACFI Reviews and Reforms and Beyond


Richard Rosewarne, Applied Aged Care Solutions 

James Underwood, Director, James Underwood & Associates

Michael Culhane,  Acting First Assistant Secretary, Aged Care Policy and Regulation Division

Jenny McNamee, National Casemix and Classifications Centre


The Australian Government has announced a review into the Aged Care Funding Instrument (ACFI). 

This will involve reviewing the current ACFI instrument and investigating what further changes may be required. We invite you to join us for to be part of this review. This will be an excellent opportunity to hear directly from the key players involved in the review and to give your views.

10.30 am – 11.00 am


Trade Exhibition Hall



Concurrent Session Two


11:00 am – 11:45 am

11:45 am – 12:30 pm



Improving Residential Aged Care Environment through Co-design Nick Seemann, Constructive Design Architects

The Power Of Change? Change sucks! 

David Constantine, Ellis Jones




New National Guidelines for Spiritual Care in Aged Care – When choice is more than ‘Do you want fries with that?’

Ilsa Hampton,  Meaningful Australia

Caring Safely at Home

Professor Elizabeth Reymond

Queensland-based Metro South Palliative Care Services (MSPCS)



Aged care models – consumer demand versus legislative constraints – Can you build what consumers want within the confines of the current legislation?

Julie McStay, Hynes Legal 

Aged Care’s Retail Future – Consumer Demand Versus Capital Constraints – Can you offer what consumers want within the confines of current funding?

Patrick Reid, Aged Care, Community & Disability, Stewart Brown



Implications for Older LGBTI Australians, and their experiences in and out of aged care services.

Dr Catherine Barrett, Celebrate Ageing

Meeting CALD needs in customer directed care

Mary Patetsos, FECCA Healthy Ageing Chair


New World leadership - Sourcing the next generation'. 

Ray Glickman, FromLeftField 

Panel Speakers; 

  • Chris Hall, CEO MercyCare

  • Darren Mathewson, CEO ACSA Tasmania

  • Dan Minchin, CEO Chorus

  • Jackie Howard

The Aged Care Workforce Census and Survey 2016

Kostas Mavromaras, National Institute of Labour Studies


1.30 pm – 2.15 pm

Emerging Policy – The Housing/Retirement Incomes session will cover housing affordability/social housing, equity release, retirement incomes – opportunities for providers and long term financing.  

Peter Martin, Economics Editor, The Age 

Patricia Pascuzzo, Founder and Executive Director of the Committee for Sustainable Retirement Incomes (CSRI)

Mary Patetsos, Deputy Chairperson ACH Group and Chairperson South Australian Housing Trust Board

2.15 pm  – 3.00 pm

Australian Digital Health Agency and the Digital Health Strategy for Australia

Tim Kelsey, CEO Digital Health Agency

3.00 pm – 3.30 pm


Trade Exhibition Hall

3.30 pm – 4.30 pm

Driving Sustainable Change & Increasing Business Acumen

Mark Carter  


This keynote will focus on practical tips, tools and methodologies to help drive sustainable change and simultaneously improve awareness of business and sales acumen. 

4.30 pm – 4.45 pm

Conference Close – Pat Sparrow, CEO, Aged & Community Services Australia


Workshops, Site Visits & Breakfast Sessions

Site Visits

Blue Care Hollingsworth Elder Village

Date:        Tuesday  12th September 2017
 Cairns Convention Centre
1:00 pm – 3:00 pm
$50 each – this is an additional cost, not included in registration

Delegates will be taken on a tour of the Elder Village.

Here at Hollingsworth Elders Village it is a HOME and all Staff and Elders are connected,  and it feels like family.  We say this is not our work environment, that we are visitors in the Elders Home.

We look forward to going to work for the day, because it is like a second home to us.   People who visit Hollingsworth always have the same compliment, “There is a good vibe about this place” feels like family.

The Elders and Staff are always full of laughter, smiles, yarning and just having fun.

Its takes true Passion, Heart, Love and Togetherness to work in Aged Care.

PresCare - Fulton Place Day & Overnight Respite

Date:        Tuesday  12th September 2017
  Cairns Convention Centre
1:00 pm – 3:00 pm
$50 each – this is an additional cost, not included in registration

Fulton Place by PresCare has been designed to provide support care to people of all ages, but with a special focus on dementia care. We offer a range of flexible and co-ordinated services to ensure clients receive the help they need to live well, remain independent and stay at home for as long as possible.

With a focus on enablement, the centre’s home-style environment allows clients to feel at ease in their surroundings.  It includes a large kitchen space, a room for movies and TV (or just a quiet space to rest), a growing and ever changing sensory garden, and outdoor spaces for community activities and relaxation.

Breakfast Sessions

Breakfast Session- High Risk Clinical Issues

Date:     Wednesday 13th September 2017
 Cairns Convention Centre
7:30 am – 8:30 am
$45 each – this is an additional cost, not included in registration

“How to minimise your compliance risk and other legal risks”

This will be an interactive presentation by Julie McStay taking into account actual clinical issues and scenarios that commonly (and not so commonly) arise in both the residential and community settings and how to minimise the risk for providers that arise out of those scenarios. The session will provide providers with practical ways to avoid and respond to those risk as well as how to minimise the likelihood of any non- compliance.

Breakfast Session - Building for Gen X

Date:     Wednesday 13th September 2017
 Cairns Convention Centre
7:30 am – 8:30 am
$45 each – this is an additional cost, not included in registration

During this Thinking Ahead breakfast, you will be provided with insight into the mindset of a Gen X as they influence the plans of their parents (pending clients), guide their grandparents (current clients), and plan their own (non-government funded) future. During this time you will also be provided with practical tools to help you evolve service delivery, drive innovation, embrace enabling technology, cater to client demand and preferences, and tighten your governance models, – ultimately strengthening your long term sustainability.


Workshop 1 - The 4 M’s –Messaging, Marketing, Mindset and Media

Date:        Tuesday  12th September 2017
 Cairns Convention Centre
1:00 pm – 3:45 pm
$285 each – this is an additional cost, not included in registration

Presenter: James Lush (Lush Digital Media)

Why every organisation needs to understand that success today is down to the story you tell!
Is your organisation offering the same as your competition? Do you all look and feel the same? Can the public set you apart? Does one company message and story blend in with another?

With increased competition on the horizon this workshop is for you if you are looking to capture the essence of what makes YOU different? What will give your organisation a sustainable future? How will it attract clients that little understand the sector until they are under pressure and grieving?

We’ll workshop ways for you to find the essence of your organisation. What capabilities does your organisation possess that others can’t touch? What values and personality does it convey so that any decision making is made unconsciously?

Be prepared to be prodded and poked – to have your sector exposed in a way that at times might be uncomfortable. But in just a few hours you’ll have the skills, the vision and the knowledge to convey YOUR point of difference and communicate more effectively than ever before.

Workshop 2- The Future of Smaller Providers – A Cooperative Approach

Date:        Tuesday  12th September 2017
 Cairns Convention Centre
1:00 pm – 3:45 pm
$50 each – this is an additional cost, not included in registration

Presenter: Phillip Schmaal (Chairman of Directors – The Barossa Co-op)

Smaller community based aged care providers have a number of competitive advantages: local Boards and local decision making; local awareness of community needs; and the agility and flexibility to make decisions and act quickly due to their size. Yet questions remain over the longer term sustainability and ultimate survival of such providers, particularly in rural and regional environs.

The Co-operative Business Model was first established in the UK in 1844 and has since provided a solution to fill many market gaps, particularly in rural and regional areas. The workshop will provide delegates with an understanding of how a National Aged Care Co-operative could be structured to ensure smaller communities continue to benefit from locally owned providers, whilst those providers benefit from a support structure providing efficiencies and economy of scale previously only available to large multi-site providers?

Workshop 3 - Addressing Disruption and Positioning for Change - Things to Start Doing and Stop Doing Today

(Russell Kennedy Masterclass)

Date:        Tuesday  12th September 2017
  Cairns Convention Centre
1:00 pm – 3:45 pm
$50 each – this is an additional cost, not included in registration

Change to the residential care landscape shows no signs of abating.  Proposed deregulation.  Uber inspired thinking.  Enhanced resident choice.

Join us as we consider the drivers of disruption, lessons learned and the ways in which providers can equip themselves to deal with a changing landscape.

Social Program

Of course, is not just about learning from inspirational speakers and working on new ideas, is also a great opportunity to meet new people, reconnect with colleagues and friends working in the industry and see what new products and services are available to assist with our operations.

Welcome Reception

Date:        Tuesday  12th September 2017
  Cairns Convention Centre, Exhibition Hall
6:10 pm – 7:15 pm
Inclusive with full registration. Additional tickets $80 each.

Catch up with old friends and make some new ones at the Welcome Reception, proudly sponsored by Foxtel.

Summit 2017 Gala Dinner

Date:        Wednesday  13th September 2017
      Cairns Esplanade, Eastern Event Lawn
6:30 pm – 11:00 pm
Inclusive with full registration. Additional tickets $170 each.

This year marks the 30th anniversary of the Summit and to commemorate this, the theme of the Gala Dinner is ‘Diamonds and Pearls’ – Back to the 80’s.


There will be entertainment provided and opportunities all night to network.  The Gala Dinner is sure to be a night to remember!

Gala Dinner is proudly sponsored by Ansvar.

Regional, Rural and Remote Networking Dinner


Date:     Tuesday 12th September 2017
The Shangri-La Hotel
7:30pm – 10:00pm
$88 each – this is an additional cost, not included in registration

Guest Speaker: Elizabeth O’Connor
Elizabeth runs ARRCS services in Mutitjulu at the base of Uluru (aged residential, child care and community services)
There are many complexities, some beautiful cultural capability and delivery stories, and some very funny moments related to life in a remote community in the middle of one of Australia’s ICON tourist centres.

Register to attend the RRR networking dinner, catch up with colleagues and enjoy the stories from our guest speaker on the night.

Policy Networking Dinner


Date:     Tuesday 12th September 2017
The Hilton Hotel
7:30pm – 10:00pm
$88 each – this is an additional cost, not included in registration

This dinner is open to all attendees who work within the policy framework. The ACSA policy team will be in attendance so come along and meet the ACSA staff



Dr. John Tickell (Summit MC)


Mark Carter


Molly Carlile AM


Wade Jackson


Ray Glickman

From Left Field


Guy Luscombe

Guy Luscombe Architectural Design


James Lush

Lush Digital Media


Dr Catherine Barrett

Celebrate Ageing


Richard Rosewarne

Applied Aged Care Solutions


James Underwood

James Underwood & Associates


Tim Kelsey

Australian Digital Health Agency


Peter Martin

The Age


Matt Corrigan

Australian Law Reform Commission


Ilsa Hampton

Meaningful Ageing Australia


Brian Herd



Rhod Ellis-Jones

Ellis Jones


David Constantine

Ellis Jones


Paul Sadler

Presbyterian Aged Care NSW & ACT


Viv Daniels

Aged Care Complaints Commissioner


Dr David Panter


Kim Teudt

Blue Care


Erica Lambert

Paynter Dixon


Patricia Pascuzzo

Committee for Sustainable Retirement Incomes


Julie McStay

Hynes Legal


Catherine Rule

Department of Health


Mary Patetsos

ACH Group


Prof Liz Reymond

Metro South Palliative Care Services (MSPCS)


Nick Seemann

Constructive Dialogue Architects


Jennene Buckley

Feros Care


Michael Culhane

Department of Health


Patrick Reid

StewartBrown Chartered Accountants


Ian Merryfull



Helen L’Orange

Waverton Hub Board


Jon Benham

Dementia Support Australia (DSA) | ARRCS


Jenny McNamee

National Casemix and Classifications Centre


Gareth Aird

Commonwealth Bank


Sachin Kumar

Commonwealth Bank


Michele Smith

Brisbane North PHN


Tim Bentley



Tamra Bridges

Blue Care Indigenous Services


Fred Wallace

Hollingsworth Elders Village


Visit the Destination Cairns Website to book tours and activities during your stay in Cairns for the ACSA National Summit. There is a great range of places to visit for delegates or partners; Great Barrier Reef, Cape Tribulation, Daintree, Kuranda, Skyrail, Hartleys Crocodile Adventure or Tjapukai.

Images are Courtesy of Tourism Tropical North Queensland.

Please contact Destination Cairns for assistance with tour bookings or any specific questions.

Phone:    1800 807 730 (Toll free within Australia)

Email:     info@destinationcairns.com.au


Please note; the Summit Gala Dinner has reached capacity,

Should you wish to attend please advise All Occasions Group, conference@aomevents.com , to have your name added to the wait list.


Please see below for registration fees and information.

All prices quoted are in Australian dollars and are inclusive of GST.

Please note: Credit Card is the preferred method of payment and will be required to complete your online registration.

If you are unable to pay via credit card please contact the Summit organisers, All Occasions Group via email: conference@aomevents.com  or 08 8125 2200 for alternate payment options.

Group Registration Discount 

To be eligible for the 3+ or 10+  Delegate Company Discounts, the following needs to be adhered by:

Delegates must register for FULL Conference Registration at the same time

Registrations must be all from the same company.

The discount is applicable to the 3+ or 10+ delegates who register from the same company at the same time.

ACSA Board Members 

To register at the board member rate please email conference@aomevents.com for further assistance.

Full Registrations includes: attendance at all Summit sessions from 12 -14 September 2017, access to the exhibition hall, catering, welcome reception, Gala dinner ticket and access to exclusive conference materials.

Day Registrations includes: attendance at all Summit sessions on the nominated day(s) of attendance, access to the exhibition hall and catering for the nominated day(s) of attendance.

Payment must accompany all registrations and may be made by:

Credit card: Debits to your credit card will appear as ‘All Occasions Management’ on your statement.

Please note that payments via credit card will incur a merchant fee of 2.8% for MasterCard or Visa, 3.6% for American Express or 4.95% for Diners.

Payment of early bird registration fees are required by the early bird cut off date to qualify for the rate. After the early bird due date, all unpaid early bird registrations will automatically roll over and the delegates will be charged at the regular rate. Admission to the Summit and all social functions may be refused if payment has not been received.

Registrations will be acknowledged in writing to the email address nominated during the registration process, with confirmation of requirements according to the registration form submitted. A tax invoice will be attached to this email. If you have not received a written confirmation within 24 hours please contact All Occasions Management at conference@aomevents.com.

Registration cancellations must be sent in writing, mailed, faxed or emailed, to All Occasions Management. Registration cancellations received up to 30 days prior to the conference will receive a full refund, less a $120.00 handling fee. Registration cancellations received less than 30 days and up to 7 days prior to the conference will receive a 50% refund. No refunds will be given for registration cancellations received within 7 days of the conference; however a substitute delegate may be nominated. Refunds from any deposits forwarded to hotels, tour companies or other related business will be at the discretion of the supplier.

By completing and submitting the registration form, you are indicating your intention to attend the Conference and you will be liable for a cancellation fee if you are unable to attend. All registration related cancellations and amendments must be sent in writing to conference@aomevents.com.


In the event of industrial disruptions or natural disasters the conference organising committee, associated organisations & individuals, and All Occasions Group cannot accept responsibility for any financial or other losses incurred by the delegates. Nor can the conference organising committee, associated organisations & individuals, and All Occasions Group take responsibility for injury or damage to persons or property occurring during the conference. All insurance including medical cover and for expenses incurred in the event of the cancellation of the conference is the individual delegate’s responsibility. The policy should include loss of fees/deposits through cancellation of your participation in the conference, or through the cancellation of the conference itself, loss of airfares for any reason, medical expenses, loss or damage to personal property, additional expenses and repatriation should travel arrangements have to be altered. The conference secretariat will take no responsibility for any participant failing to insure.

Privacy Policy

The All Occasions Group complies with all legislation which is designed to protect the rights of the individual to privacy of their information, including the Privacy Act 1988 (Cth). All information collected with respect to your registration for participation in this conference will only be used for the purposes of planning, conduct of the event or communication regarding future events. These details may be made available to parties directly related to the conference including but not limited to the All Occasions Group, venues, accommodation and travel providers (for the purposes of room/ travel bookings and conference options), key sponsors (subject to strict conditions) and other related parties as deemed necessary. It is proposed to produce a ‘Delegate List’ of attendees at the conference and to include the individual’s details in such a list. By completing this registration form, you acknowledge that the details supplied by you may be used for the above purposes. It is your responsibility to ensure that all information provided to the All Occasions Group is accurate and kept up to date. To access or update your information, please email conference@aomevents.com or fax the All Occasions Group on 08 8125 2233.

Shangri-La Hotel
Terms and Conditions: Cancellation of any guest rooms or failure of delegates to check in to the hotel for any dates of the room block shall be charged the Daily room rate for each of the unused guest rooms during the room block periods.

Pullman Cairns International
Terms and Conditions: Within 30 days and up to 15 Days of arrival – All Rooms cancelled will be charged one night’s cancellation fee. Between 14 Days and Day of arrival – 100% of accommodation is charged

Mantra Triology
Terms and Conditions: Outside 30 days – no fees incurred. Between 30-15 days prior to arrival – 1 nights’ accommodation will be charged/non- refundable. Between 14 -0 days prior to arrival – 100% of total accommodation per room will be charged. No shows – 100% of total accommodation will be charged

Pullman Reef Hotel
Terms and Conditions: In the event of a cancellation within 7 days prior to arrival or in the case of no- show, the Hotel may charge a cancellation fee to the guest.

Park Regis City Quay
Terms and Conditions: Between 14 and 21 Days prior to arrival a cancellation fee of equal to 1 night per room cancelled will apply. Within 14 Days of arrival, 50% cancellation fee per room will apply. Within 7 Days of arrival, 100% cancellation fee per room will apply, including no shows.

Piermonde Apartments
Terms and Conditions: Between 14 and 21 Days prior to arrival a cancellation fee of equal to 1 night per room cancelled will apply. Within 14 Days of arrival, 50% cancellation fee per room will apply. Within 7 Days of arrival, 100% cancellation fee per room will apply, including no shows.

Rydges Plaza Cairns
Terms and Conditions: Individual cancellation made less than 14 Days prior to arrival are subject to incur a charge equal to 100% accommodation

Terms and Conditions: One night cancellation penalty for cancelled rooms within 30 days prior to the Summit. Should the guest fail to arrive at the Hotel on the arrival date (12.00 midnight) the guest will be charged for one night accommodation.

Novotel Cairns Oasis Resort
Terms and Conditions: Cancelled rooms from 30 days will incur one night’s cancellation fee. Cancelled room within 7 Days will incur 100% cancellation fee

Pacific Hotel Cairns
Any bookings cancelled within 30 days of booking arrival date will be charged a cancelation fee equal to the amount of the first nights’ accommodation. Any accommodation within 14 days will be charged the entire accommodation booking amount. Any accommodation on the day / no show will be charged the entire accommodation booking amount.

Sponsorship & Exhibition

We invite you to participate in this strategic marketing opportunity at the 2017 ACSA National Summit.

We have designed a wide range of Sponsorship and Exhibition Packages to cater to budgets and expectations and the program is designed to attract delegates from all sectors and levels of the Aged Care industry both member and non-member organisation’s.

Participating in the ACSA National Summit provides an unrivalled B2B opportunity for suppliers and products with the church, charitable and not-for-profit sector of Aged Care. ACSA recognise the importance of your organisation obtaining a ‘return on investment’ and have developed some exciting initiatives to focus on these results.

Platinum Sponsors

Major Sponsor
Gala Dinner Sponsor

Gold Sponsors

Welcome Reception Sponsor
ACC Logo Blue with strap

Silver Sponsors

Lanyard Sponsor
Pad/Pen Sponsor
Massage Zone Sponsor
App Sponsor

Bronze Sponsors

Regional Rural & Remote Networking Dinner Sponsor
Session Sponsor
Session Sponsor


  • 3D Recruit
  • 13Sick National Home Doctor Service
  • AccessPay
  • Acorn Stairlifts Pty Ltd
  • ACSA
  • Aged Care Online
  • Ansvar Insurance
  • AutumnCare
  • Babyboomers Pty Ltd
  • Bunzl Outsourcing services
  • Care Source
  • Catering Industries
  • CH2
  • Charlton Brown
  • Community Business Bureau
  • Dementia Centre, HammondCare
  • Diamedica Pty Ltd
  • DPS Publishing
  • e-Tools Software
  • Ezitracker
  • Feros Care
  • Filterfab Pty Ltd
  • Foxtel
  • Gow Gates Insurance Brokers
  • Health Metrics
  • Healthcare Australia
  • Hur – For Lifelong Strength
  • Hynes Legal
  • Kalloza Cleaning Solutions Pty Ltd
  • Konekt Australia
  • Laundry Solutions Australia
  • Leecare Solutions
  • LexisNexis
  • Meaningful Ageing Australia
  • Medirest
  • MPS


  • Mirus Australia
  • Nestle Health Science
  • Officemax
  • Paul Hartmann Pty Ltd
  • performHR
  • PJ Maynard Consulting Pty Ltd
  • PresCare
  • Procura Software Pty Ltd
  • QPS Benchmarking
  • Rubbermaid Commercial Products
  • Tecuris Pty Ltd
  • Telstra Health
  • Thoughtware/i.on my
  • Tunstall Healthcare
  • Unicharm Australasia
  • Vivir Healthcare
  • Webstercare
  • Wentworth Care Furniture
  • Winc Australia Pty Limited
  • Xtra Aged Care
  • YNA Your Nursing Agency

For further information or to discuss your interest in a sponsorship opportunity, please contact:

Sheila Woodhart
Sponsorship and Exhibition Manager
All Occasions Group
Phone: (08) 8125 2216  | Email: sheila.woodhart@aomevents.com



The Cairns Convention Centre has won many awards since opening in 1996 for building design and operational performance.

The major highlight for the Centre’s team was achieving the 2014 and 2004 AIPC APEX Award for “World’s Best Congress Centre” – which is a client rated survey and the highest international industry accolade.

Cnr Wharf & Sheridan Street
Cairns 4870 Queensland Australia

Cairns Convention Centre Website


Please contact the following with any queries regarding the 2017 ACSA National Summit


(Summit Organiser)

Alexandra Dewhirst

Phone: 08 8125 2217

Email: alexandra.dewhirst@aomevents.com

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Aged & Community Services Australia (ACSA) 

Judy Davies

Summit Coordinator

Phone: 08 8338 7111

Email: acsasummit@acsa.asn.au

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